Balanced Scorecard

A short summary of the overall health of the business.

A Balanced Scorecard (BSC) is typically a one page summary of the overall health of the business that identifies the latest key operational, financial, customer and employee performance indicators and their trends against future targets.

An effective BSC becomes one of the prime management reporting tools. Its use is constantly improved either through improvements in the measurement of indicators (which are not always easy or straightforward) or through changing them completely as needs change or better indicators evolve.


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